Frequently Asked Questions - FAQ


Q: Don't want to use them after 2 weeks?

A: The first 2 months are free, if you cancel your subscription at any time within the first 2 months your credit card will never be charged.

Q: Don't want to use them after the first 6 months?

A: If you are on a monthly subscription, simply cancel your subscription and the next month’s subscription will not be renewed.

Q: Don't want to use them after the first year?

A: Simply cancel your subscription before the renewal date and your subscription will not be renewed.

Q: Will the animations play on all browsers?

A: Yes, we host the animations and look after version control. The embed code will identify the browser and will then call the relevant animation version.

Q: Will the animations play on all devices, iPad, iPhone, Android, Windows 8?

A: Yes, as we host the animations and look after version control. The embed code will identify the device and will then call the relevant animation version.

Q: The practice expands to include a second clinic, is there a cost implication?

A: No extra charge, the subscription is for the website regardless of the number of clinics represented.

Q: What if I have more than one website?

A: The animations license is linked to a particular website and cannot be played on any other. Therefore a separate license will be needed for each and every website.

Q: What if our website is used for several practices?

A: As above, all of the practices/clinics would be treated as one, so the license will be for the website not the practice/clinic.

Q: Do I have to have a special player for the animations?

A: No, you simply include the embedded code anywhere on your site and the animation will be available there.

Q: Can I create my own custom patient education pages using the animations?

A: Yes you can and you can also email your patients a link to that webpage either before their appointment or after it.